PRIVACY POLICY

Last Updated: February 15, 2026

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We take the privacy of our website users very seriously. It is important that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data.

1. GENERAL INFORMATION

Elusive Retreats (‘we’, ‘us’ or ‘our’) is the controller and is responsible for processing your personal data. This Policy is incorporated into our Terms of Use and applies to your use of elusiveretreats.com and any services booked through us.

  • Scope: This Policy applies to individuals making enquiries or bookings, group members, and representatives of businesses booking retreats.

  • Legal Compliance: We process data in accordance with applicable data protection laws. While our primary operations center on Bali tours, we maintain global standards for data security.

  • Third-Party Links: Our website may include links to third-party plugins (e.g., Instagram, TripAdvisor). We do not control these third-party websites and are not responsible for their privacy statements.

2. THE DATA WE COLLECT

As a tour organizer, we collect specific information to facilitate your travel and retreat experience:

  • Identity Data: First name, last name, passport number, nationality, and date of birth.

  • Contact Data: Email address, phone number, and emergency contact (next of kin) details.

  • Financial Data: Payment card details and transaction history.

  • Technical Data: IP address, browser type, and usage patterns on our website.

  • Special Categories (Health): Dietary requirements or physical health conditions provided voluntarily to ensure your safety during Bali excursions.

3. HOW WE USE YOUR PERSONAL DATA

We only use your personal data when the law allows us to. Most commonly, we use it for:

Purpose | Type of Data | Lawful Basis

  1. Booking & Registration | Identity, Contact | Performance of a contract

  2. Tour Management | Identity, Contact, Health | Performance of a contract

  3. Payment Processing | Financial, Transaction | Performance of a contract

  4. Customer Relations | Profile, Marketing | Legitimate Interests

  5. Marketing (SMS/Email) | Identity, Contact | Explicit Consent

4. WHO WE SHARE YOUR INFORMATION WITH

To provide an authentic Bali experience, we share data with:

  • Local Service Providers: Transport partners, villa managers, and activity instructors in Bali.

  • Internal Group: Companies within the Elusive Retreats corporate structure.

  • Compliance: Law enforcement or regulatory bodies where required by law.

5. INTERNATIONAL TRANSFERS

Because our retreats take place in Bali, Indonesia, your data will be transferred and processed outside of your home country. By booking with us, you acknowledge that your data will be shared with our local Balinese partners. We use secure methods to ensure these partners handle your data with the same level of care we do.

6. DATA SECURITY & RETENTION

We implement SSL/TLS encryption for all website transactions.

  • Booking Records: Kept for 6 years for tax and legal accounting.

  • Marketing Data: Kept until you opt-out or withdraw consent.

7. YOUR LEGAL RIGHTS

You have the right to request Access, Correction, or Erasure of your data, or Object to processing.

Contact Us: +1 (305) 433 3225

8. COOKIES

We use cookies to enhance your experience. You can set your browser to refuse cookies, though some parts of the Elusive Retreats website may not function correctly as a result.